CUSTOMER CARE

FAQ

Ordering Method (In Stock)

All products in stock will ship within 1 to 3 days of the order, excluding weekends and holidays, via Fed Ex ground, with guaranteed delivery in 5 days once shipped.

Ordering Method (Made-to-Order, Handmade Products)

SHINOS products are handmade from the circuitry to the cabinet, so some items may take time depending on the order situation. Items not in stock will typically ship in 8 weeks.

You can choose to pay the full amount at the time of order or pay a deposit of $1,000.

Customers paying by deposit may have to wait for their orders to be completed. We appreciate your understanding.

We will notify you of the production progress and delivery schedule individually via email. If you would like to know the delivery date before placing your order, please contact us.

Products that can be ordered with a deposit are clearly indicated on the product page. When placing your order, please pay a deposit of $1000. Even if you cancel the order, the deposit paid cannot be refunded. Once your order is completed, the remaining balance after deducting the deposit will be paid before the product is shipped.

Shipping Fee

All products are free shipping via Fed Ex with a signature required.

Returns, Cancellations, and Order Changes

 

Customers may return items within 30 days from the date of receiving the delivery.
Items must be unused, unworn, and in their original packaging to qualify for a refund.
Return Process:
To initiate a return, please contact our customer service team at info@rocketmps.com to obtain a Return Authorization Number.
SHIPPING is at customer expense via Fed Ex only, insured, with signature required. Once we receive the goods, we will determine that there are no issues and provide a refund within 5 business days. 
Refunds: Refunds will be issued to the original payment method used for purchase 
Restocking Fees: A restocking fee may apply for returns that do not meet the above conditions or are outside the 30-day return window.
NO RETURNS AFTER 30 DAYS OF RECEIVING A SHINOS AMPS USA PRODUCT.

Payment Methods

Credit Card

You can pay by credit card through the payment processing system Square. We accept VISA, MasterCard, AMERICAN EXPRESS, JCB, Discover, and Diners Club cards.

Bank Transfer

We will send you an email after your order. Please transfer the amount to the bank account specified in the email. The transfer fee will be paid by the customer.

PayPal

You can pay with PayPal. For details, please check PayPal.